Terms & Conditions
As soon as this bat leaves the workshop, it will be subject to the wear and tear of cricket games and practice. Willow is by its very nature, a soft wood that, when pressed, provides the rebound qualities required to strike the ball effectively. Wood is a natural product, which can only take so much stress and strain. The lifespan of a bat should be measured by how much ball impact it sustains, not the length of time you own it, the customer who uses a bat seven days a week should expect it to break seven times quicker than that of the customer who uses it once.
Our warranty is for 1 year against the material and workmanship.
Below are some causes that are not covered by our warranty
• Use of extra hard cricket balls (low-quality cricket balls)
• Split toe by digging out a Yorker
• Cracked edges
• Water Damage- Using the bat in the rain (Can also be caused by tapping the toe on a wet surface)
Our Head craftsman will assess the bat and a member of our team will contact you to advise if the bat can be repaired.
You can also send pictures of the bat damage to firstname.lastname@example.org and a member of our team will get back to you.
Carriage charges are charged for bats returned.
You are entitled to return the goods within 7 days for a full refund. Please provide your order number when returning the goods. All products returned should be in a saleable condition. If the goods have been damaged in transit please inform us when you receive your order.
Credit Card Security
Online credit card payments will be securely processed by our payments partner, PayPal (http://www.paypal.co.uk). We do not store your credit card number
We dispatch your order on the day it is ordered. We aim to deliver the products in 2-3 days. We also offer a next day delivery at an additional cost for deliveries in the UK. International deliveries will take 10-14 days. Please allow 14 days for custom-made bat orders.
Company Registration Number- 9215763